FAQs

✉️ How can I contact FreshFindz?

You can email us at support@freshfindz.com, and our friendly customer service team will be happy to assist you with whatever you need!

🌍 Do you ship worldwide?

Yes!

📦 Where do you ship from?

We ship from Hong Kong.

🔄 Can I change or cancel my order?

As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of ordering. Requests made after this time will be denied, but your order can be returned for a full refund once it’s received.

💳 What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

🕒 When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons.

  • Orders are processed between Monday and Friday.
  • Your order will be processed within 1-3 business days and shipped the following day.
  • Please note: We don’t ship on weekends.

⏳ How long will it take to receive my order?

Due to high demand, delivery may take 2-3 weeks.

🚚 What if I don't receive my order?

If your order doesn’t arrive within 30 days after shipping, you’re eligible for a full refund. contact us at support@freshfindz.com for assistance

🛂 Will I be charged customs and taxes?

The prices on our site are displayed tax-free in US Dollars. However, import taxes, duties, and customs fees may apply when your order arrives at its destination, based on your local customs office.

  • These fees are your responsibility and will not be covered by us.
  • We are not responsible for delays caused by customs in your country.
  • For more details, contact your local customs office.

🔄 How do I return an item?

Please contact us at support@freshfindz.com for assistance with your return.

🛠️ What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you’ve received incorrect, missing, or defective items. Include:

  • Your order number
  • Photographs of the item(s)
  • Any relevant details

We will do our best to resolve your case quickly.

💰 When will I receive my refund?

Refunds will be credited to your original payment method.

  • If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 5-10 business days after we receive the returned item or cancellation request.
  • For questions about when the credit will appear in your account, contact your bank/credit card company.